Payment and delivery methods

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.
You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Credit Card

Payment will be made using a credit card registered with Amway Online. Defined credit cards can be managed in the "My Payments" section in the "My Account" tab.

 

PayPal

PayPal is an online payment system that acts as an intermediary between buyers and online stores. If you already have a PayPal account, you can use it to purchase Amway products. If you do not have a PayPal account and would like to use this payment option, go to www.paypal.com and create a personal PayPal account.


Delivery options

Home delivery

Select a saved address from “My addresses” or enter a new one while placing your order.
 

Carrier
DPD in Cooperation with ACS

Benefit from FREE delivery
For ABOs/Μ+ and Guests on orders over 59 Euros
For Registered Customers on orders over 39 Euros

Delivery Fee
4.50 EUR(incl. VAT)

Delivery time
5 - 6 working days from the date of placing order

Delivery to carrier depot (according to Application Address)

When you choose Home Delivery and your parcels is underway you will receive a notification from ACS. With this you can re-route your parcel to a pick-up point of your choice

Carrier
DPD in Cooperation with ACS

Benefit from FREE delivery 
For ABO/M+ and Members on orders over 59 EUR - For Registered Customers on orders over 39 EUR

Delivery Fee
4.50 EUR (incl. VAT)

Delivery time
5 - 6 working days from the date of placing order


Frequently Asked Questions

How do I view my orders?
You can view and track your orders in My Orders: 1. Sign into your account and go to My Orders (click on it when moving the cursor over your name in the blue ribbon). 3. Search and sort your orders by different criteria. 4. Click Order Details to see more details about a specific order.

Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

Can I remove items from my order?

Yes, as long as you've not confirmed your order you can add and remove items from your basket

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes may happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

How can I edit my payment details?

You can manage your payment methods in My Account. 
Once signed in, go to My Account and then click through to My Payments. 

Where can I receive my order ?

It can be sent to an address selected by you (home, work, etc. – never a PO Box)

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive ? 

DPD delivers your parcel from Warehouse in Hungary to your country. In Greece carrier ACS will delivery your parcel to your home. His taxes approx. 5 - 6 working days
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

How much do I pay for delivery service?

Please see the Delivery Fees information on the Delivery and Payment Options page

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to do, calling your local Customer Service contact or writing to infocenter_gr@amway.com and asking for the delivery change.

You can:

  • Change of suggested delivery date
  • Change of the delivery address"

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.
The mail includes a tracking number with a link to the courier's web page and finally the courier will send you a text message or email to inform you of your delivery.

What is the “Pickup Point Delivery” process?

When you choose Home Delivery and your parcels is underway you will receive a notification from ACS. With this you can re-route your parcel to a pick-up point of your choice

How are delivery fees calculated for my recurring orders?

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.

When will I be able to track my order? 

You will receive the Order Shipping confirmation via email. After your order has been dispatched from our warehouse, you'll receive an SMS with all the details about your parchel

How does parcel tracking work? 

When you receive the Order Shipment confirmation by email, you'll receive an SMS with all the details about your parchel. Please contact your local carrier for more information about your parcel by referring to the tracking number you received on your mobile phone.

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to do, calling your local Customer Service contact or writing to infocenter_gr@amway.com and asking for the delivery change.

You can:

  • Change of suggested delivery date
  • Change of the delivery address"

Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes may happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

What should I do if I receive a damaged item/order?

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
- When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
- Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
- It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
- When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
- Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

Is there a charge to return products?

There is no charge to return products when you use the dedicated returns process

How can I make a return?

Returning an order is straightforward 
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it 
4. Click Return and follow the instructions

What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When will I receive the refund for my return?

When you've handed over your return parcel to the carrier, it will take approximately 2-3 working days to reach the Amway warehouse in Hungary
In this process you can expect your refund between 7 and 9 working days.
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. 
After that the adjustment will be included in the following month.