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Payment and delivery methods

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.
You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Credit Card

Payment will be made using a credit card registered with Amway Online. Defined credit cards can be managed in the "My Payments" section in the "My Account" tab.

 

PayPal

PayPal is an online payment system that acts as an intermediary between buyers and online stores. If you already have a PayPal account, you can use it to purchase Amway products. If you do not have a PayPal account and would like to use this payment option, go to www.paypal.com and create a personal PayPal account.

Delivery options

Courier at your adress

You will receive your order within one workig day for Athens/Thessaloniki or within 2 working days for all other area after submission date. For some remote locations it might need 1 additional working day (the list with the remote locations you can find them on the website of Amway Hellas) . This is the principle, with the exception of certain dates in the end of the month, which are announced in the website of Amway Hellas. You can set the address on the next step or you can change it in the section" Addresses".

Shipment to a different address

You will receive your order within one workig day for Athens/Thessaloniki or within 2 working days for all other area after submission date. For some remote locations it might need 1 additional working day (the list with the remote locations you can find them on the website of Amway Hellas) . This is the principle, with the exception of certain dates in the end of the month, which are announced in the website of Amway Hellas. You can set the address on the next step or you can change it in the section addresses.

Delivery to carrier depot (according to Application Address)

You will receive your order from the office courier of your area in 2 working days after the date of submition. This is the principle, with the exception of certain dates in the end of the month, which are announced in the website of Amway Hellas. You can set the address on the next step or you can change it in the section addresses.

Delivery Fees

Depending on delivery service and order value, you’ll be charged as per the below:

CARRIER DELIVERY SERVICES BENEFIT from FREE Shipping DELIVERY FEE
We do not name
the carrier as this
depends on the Post Code
Home Delivery
Pick-up Point Delivery 
For Business owners and Registered Customers
orders above 30 EUR (incl. VAT) - For Customers the limit of 30 EUR is valid until 31/10
9.16 EUR
(incl. VAT)

Frequently Asked Questions

Where can I receive my order ?

It can be sent to an address selected by you (home, work, etc. – never a PO Box)

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive ? 

GENIKI TAXIDROMIKI Home Delivery  - Order All day - Leadime 1 - 2 working days
Please take two more days into account for Island delivery
INTERSTATE Home Delivery for Athens area - Order all day - Leadtime 1 day 
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

How much do I pay for delivery service?

Please see the Delivery Fees table on the Delivery and Payment Options page

When will I be able to track my order? 

You will receive the Order Shipping confirmation via email. After your order has been dispatched from our warehouse, you'll receive an SMS with all the details about your parchel

How does parcel tracking work? 

When you receive the Order Shipment confirmation by email, you'll receive an SMS with all the details about your parchel. Please contact your local carrier for more information about your parcel by referring to the tracking number you received on your mobile phone.

Can I change the course of the delivery of my parcel(s)?

"Yes, you are able to do, calling your local Customer Service contact or writing to infocenter_gr@amway.com and asking for the delivery change.

You can:

  • Change of suggested delivery date
  • Change of the delivery address"

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.
The mail includes a tracking number with a link to the courier's web page and finally the courier will send you a text message or email to inform you of your delivery.

What is the “Pickup Point Delivery” process?

A delivery to a Pickup Point is possible via the check out process. After selecting your delivery  adress you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available Pick-up points shown. Your order will be stored at the Pickup Points for 5 calendar days before it is being sent back to our warehouse.

Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Can I remove items from my order?

Yes, as long as you've not confirmed your order you can add and remove items from your basket

Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

What should I do if I receive a damaged item/order?

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
- When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
- Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
- It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
- When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
- Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

Is there a charge to return products?

Yes, you have to pay the standard postal costs. Amway refunds postal costs for returns by "right on withdrawal " and "statutory warranty "

How can I make a return?

Returning an order is straightforward 
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it 
4. Click Return and follow the instructions

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When will I receive the refund for my return?

When you've handed over your return parcel to the carrier, it will take approximately 2-3 working days to reach the Amway warehouse.
In this process you can expect your refund between 5 and 7 working days. 
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. 
After that the adjustment will be included in the following month.